Outcall: Hotel visits only
You must be logged in to view this content. Please click the button below to log in.Login
Subscribe to RSS
You are not logged in. Click here to log in. Carefully created escalation processes can ensure that unresolved problems don't linger and issues are promptly addressed. Escalation criteria such as missed deadlines are defined and result in appropriate actions, such as a change of status or a notification to a project member. Using Escalation, Trackers can be configured so that issues that meet user-defined escalation criteria, that is issues that need extra attention, can be automatically flagged, so that they can become more visible in a timely fashion. The escalation trigger conditions and resulting actions are user-defined. The examples in this chapter are based on the default codeBeamer roles, fields, workflow and working time, and an idealized scenario, where issues are submitted before their intended start and end date and the intended end date is at least the number of estimated hours of working time after the scheduled start date, but you can also use custom roles, fields, workflows and working time with the Escalation Management. Figure: Escalation Schematic Overview Diagram. An escalation group is identified by a predicate, which defines which items or issues belonging to this group.
Everything works fine, but we want to make the system do the following. I have been trying a number of things with rules, SLA and notifications, but I cant get it done. Can any one help me or give me a few links to read?
Thread: Coffee date escalation? Results 1 to 7 of 7. Thread Tools Show Printable Version.